Returns & Exchanges
At Mermade Hair, we want you to love your tools, but we understand that sometimes things don't work out. We offer a 30-day return policy for unused products in their original packaging to ensure you achieve your hair goals with confidence.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare the Package
Ensure the item is unused and in its original heat-resistant pouch and box, then securely pack it for transit.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized postage location.
Receive Your Refund
Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing